Payments online will be requested through PayPal, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed and any questions regarding your order raised.
All UK orders are sent via Royal Mail Special Delivery or Signed For and for other countries Royal Mail International Tracked.
International delivery is the responsibility of the postal service in the destination country and Lindsay Pearson cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer.
Delivery time varies depending on the piece. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 6 weeks if the item has been made to order from a stock item, we will inform you if that is the case.
We offer a bespoke service allowing our customers to have entirely unique items designed especially for them by Lindsay Pearson. A one hour consultation can be attended in person in London, or an email or telephone conversation can be arranged. Turn around times for bespoke orders are dependant on the design and sourcing of the stones, these will be discussed with you during the consultation. Quotes on bespoke orders are valid for 30 days and we reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals.
A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.
SALES AND RETURNS
We hope that you will be absolutely delighted with your Lindsay Pearson jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
- Commissioned pieces (bespoke)
- Customised pieces
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We will happily re-size a ring once free of charge, but any further re-sizing will incur a charge of £50 per ring.
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please contact us for assistance. We offer one re-size free of charge for items purchased on our website, further re-sizes will incur a charge of £50 plus postage.
For bespoke orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Lindsay Pearson until paid for in full.